TRANSPARENCY IS KEY
Brands are no longer able to tout their products and services as the “best” without some accountability. They may be able to dupe people who don’t care enough to do their research, but they will not be able to get by most of the general public who have access to online reviews on the internet (or have friends that do).
TRUST IN THE CONSUMER
While brands will try to market their products and services in a way that is favorable, consumers generally know better than to fully trust what the company says about itself online. They will place more trust in other everyday people who have actually interacted with the brand, even if they are strangers.
Brands will do what they can to position their products and services in the most positive light, but online reviews make it so that people can get accurate depictions of what the products and services are really like. This is where online reputation management becomes essential.
- OF CONSUMERS TRUST ONLINE REVIEWS AS MUCH AS PERSONAL RECOMMENDATIONS85%
- OF CONSUMERS REGULARLY CONSULT REVIEWS FOR LOCAL BUSINESSES97%
- OF CONSUMERS TRUST A LOCAL BUSINESS WITH POSITIVE REVIEWS MORE73%
- OF CONSUMERS NEED AT LEAST A 4 STAR RATING BEFORE DOING BUSINESS50%
Take the reins.
Our unique platform allows you to use your own tablet or a tablet we provide so that your online reviews are in your hands.
Manage your online reviews the way you want
Whether you’re a small start-up or a Fortune 500 company, we have you covered with custom reports that speak to your goals.
Connect with your customers
Build your relationship with your customers while collecting their reviews by directly sending out emails and coupons.
How it works
Take a look under the hood.
Monitor Online Reviews
We have a wide range of review monitoring services that are all designed to keep you in the know about everything being said about your business in real-time. Our unique monitoring platform lets you track your online reviews across over 300 different review sites. We provide your reviews the way you want them: detailed daily reports, weekly reports, historical charts, exported data, instant alerts, and more. Whether you’re the smallest mom-and-pop shop on the block or the largest international chain, we’ve got you covered.
Collect Online Reviews
We create your own private review system that collects feedback from all your customers privately while rewarding feedback equally. Our fully automated solution is mobile friendly, tablet ready, email enabled, multi-lingual, and highly customizable. Our configurable multi-funnel system routes the bad reviews for instant in-house response while identifying the positive reviewers for sharing.
Ask a customer to volunteer feedback before they leave. Invite them with an instant email or SMS text. Give them a platform to voice their opinions by handing a customer a tablet or giving them a short web address where they can write a quick review. That way those with positive reviews have an easy outlet to share, and those with negative reviews (who usually only vent once) will let off steam in a way that’s manageable and controlled. That’s why all the information we collect is stored in a secure database where you can review them, see where they’re coming from, and the sites they’re posted to. If you remove all the hurdles and obstacles stopping a reviewer from sharing a positive experience, positive reviews will come easily and naturally.
Share Online Reviews
Once you start collecting all these great reviews, you’re going to want to share them. We’re here to help you get these reviews out there by sharing them on the sites that matter most for your business. This means that when customers search for your business, they’ll start seeing the most favorable reviews out there.
Dymic’s automated services follow up with reviewers to get reviews posted by real people. This is the best, and most authentic, way to tell the world about your business, its products, and its services. Reviewers are provided with all the shortcuts to direct them to the review site you want them to leave a review on. The fewer clicks, the less effort, the less research: the more likely you are to get reviews shared with the world.
Say good-bye to old and outdated testimonials! Customers want to see recent testimonials – not testimonials from last year! With our automated testimonial widgets and pages, you can show prospects that your customers love your business. You can choose to include reviewer’s names or hide them for privacy – all at the click of button. We provide you all the tools to integrate this into your website in minutes.
Collect Online Reviews From Your Site
Add a button to your website that promotes more reviews from your customers. We provide all the tools. We support secure (HTTPS) connections, which will allow you to add a review capture button to your website, and even your Facebook page!
You’ve got questions? We’ve got answers.
Our platform tracks reviews on over 300 major review sites and the numbers increase every day. We only encourage the sharing of real reviews from real customers.
Dymic supports an unlimited number of branches so you can track the listing verification, local search ranking and reviews of each local branch.
Your dedicated account manager will help you setup and configure your account and customer portal. We will also advise on how to best monitor, collect and share reviews on the sites that matter most to your business.